When trading in Olymp Trade, have you ever faced a losing order within the last seconds? At that time, how do you know if the platform manipulated the price or there was a strong price fluctuation? And if the platform cheats on the price, what can you do to reclaim your rights? In today’s article, I will guide you on how to check the price in Olymp Trade along with how to file a complaint to FinaCom as a final resort to protect your rights.
Video on how to check the price in Olymp Trade
Olymp Trade platform manipulates the price to make traders lose
This is not a common case. But sometimes, platforms can manipulate the price to make you lose the trade, and Olymp Trade is no exception. This is one of the tricks of the platform to gain advantages.
If you want to know for sure whether the platform manipulates prices and affects your trading results, you need to double-check the price in Olymp Trade at the time your order closes. In Olymp Trade, to check the price, you can do the following instruction.
How to check the price in Olymp Trade
Step 1: Find the “Quotes” section in Olymp Trade
At the interface of the Olymp Trade platform, select “More” (1) then select “Transactions” (2).
Step 2: Check the price in Olymp Trade in the “Quotes” section
Navigating to the “Quotes” section, a price quote showing details to the minute will appear. You can select the asset and the time as desired to check if the platform is fraudulent or not.
The price quote in Olymp Trade is monitored and supervised by VERIFY MY TRADE with the patronage of FinaCom. So the accuracy and transparency are absolute.
What to do if you find the platform cheating
After checking the price, you find Olymp Trade manipulates the price. Please follow the steps below as recommended by the platform.
Step 1: Contact the platform support to solve complaints
You need to clearly and accurately describe your losing order, including your transaction ID and photos or videos (if any). Then, you sum it up and submit it to the Customer Care of Olymp Trade. Your query will be processed and responded within 24 business hours.
Then, wait for a response and follow the instructions of the Olymp Trade staff.
Within 14 days, if your problem is not satisfactorily addressed or you are not satisfied with the solution, you have the right to apply to the Financial Commission.
Step 2: File a complaint to the Financial Commission for dispute resolution
This is the final step for your benefits to be reviewed and addressed.
You can describe your complaint on the Financial Commission website. Or you can also download the dispute form in PDF format and submit the complete application via email.
You can visit here to get the dispute form: Financial Commission dispute form
Please send it to FinaCom’s support mailbox: [email protected].
Within 5 working days, the Financial Commission will reply to you. Then, follow the instructions as specified. Please be assured because this is an extremely prestigious worldwide organization to resolve your dispute with the platform.
In one word
Above is a detailed article by howtotradeblog on how to check the price in Olymp Trade as well as what to do when the platform manipulates the price and makes you lose an order. We hope that the article is useful to you. Goodbye and see you again.