During trading in Binomo, you may experience one or more of the following issues: Account verification, login failure, depositing, and withdrawing issues, etc. Whether you are a new or long time trader in the platform, the questions and difficulties are inevitable. At that time, please contact the Binomo support to solve your issues quickly and smoothly.
This is the place that will give you the safest and most reliable guide. So how can one contact quickly and conveniently with the support of the platform? Today’s article will show you.
How To Contact Support In Binomo
Method 1: Contact directly via online chat with Binomo support staff
To do so, you should do as follows:
1. Log in to your account in the official Binomo interface.
2. In the interface after logging in, click on the “SUPPORT” icon of Binomo in the left corner of the screen.
3. A chat window will appear. Enter your questions and queries (English supported) into this chat window.
Notes: The areas marked with * are the utilities to assist you when asking questions. Which includes: end chatting, attach files (photos, videos, etc.) and finally sound.
You can check out the following short video to better understand how.
As soon as you ask a question, the support will respond in soonest (usually after 1-5 minutes). Regarding this way, you can only do it while you are still able to log into your account. In case you cannot log in, try to change the password first. If it still does not work then use the second method below.
Method 2: Contact support via email
You can use your email to send questions and queries to Binomo’s support mailbox. Binomo support email is [email protected]. The staff will respond to your email within 1 working day.
Please write clearly in English (Binomo supports English). You can attach images or videos to help the support staff understand your problem.
The issues that Binomo will resolve via email are as follows: Verifying account; recovering account, resetting the password. Or you may have won an option but you still lost your money without any reason. You just need to take a picture and ask them for a refund. (This issue may only occur when the software or interface of the platform is being updated).
Important notes that may relate to your account
Your personal information (email, name, phone number, etc.) as well as documents used for verification need to be accurate and of your own. Only that way, you can minimize the problems and troubles later during long-term trading in Binomo.
When a problem occurs, please quickly contact the support for help as soonest. This is where every answer and advice is most accurate and safe.