You don’t want to have a surprising start when you enter the Etoro platform, do you? If so, finding out and understanding the rules is the first thing to do. If you have tried to learn but are still unclear, please contact Etoro support specialists. They always answer all your questions when trading in Etoro in the most detailed way. This helps investors to feel secure and not to misunderstand the regulations of the platform.
In this article, I will guide you on how to contact the Etoro support team in the most detailed way.
Instructions on how to contact Etoro support
This is a reputable platform that always puts the interests of investors at first. Therefore, the support team must also have the expertise and best attitude when supporting customers. If you are in need of assistance in Etoro, please contact the support team immediately.
Go to “Help” in the left menu of the Etoro main interface to search for your issues. Here, most of the frequently asked questions are categorized by Etoro according to each topic for you to look up and search for.
Submit another support request
If the available answers are not helpful to you, please ask for help from the support team as follows:
Select “Contact Support”. Then, click on “Open a new ticket” to file a new support request.
Select the topic of your query (such as “Deposit” to get support for recharging)
After selecting the question topic, Etoro will suggest solutions to the problem. If you still need further assistance, select “I still need help”.
Then, enter a subject for your query and describe carefully the issue that you need support. You should also upload a snapshot of your problem via the “Upload file” and choose “Send Message”.
After submitting your support request, you will get a response within 2-7 business days.
Notes: Information for support queries should be submitted in English.
Contact Etoro support via live chat
To get the answers to your questions most quickly and easily, you can contact the support team directly. Choose “Help” in the “Help Center” and then scroll down to select “Still need help? Chat with a representative” for live chatting.
Get help from the online community
First, join the Vietnamese Etoro investor community. Here you can search for questions of other members or submit your questions for consulting by the community. Chances are, your problem has been answered before by the members of the group.
In investment, the exchange of news, knowledge, and experience among investors is always very important. To interact with other investors on the Etoro platform, you can open the “News Feed”. Join commenting and rating other investors’ posts around the world.
You can also ask a question and the investors who can solve it will guide by leaving a comment on your post.